Product support lifecycle policy

Supported product versions

Version
End of Support
         13.x    End of support expected in fall 2023
         12.x
    End of support expected in fall 2023
         11.x    November 30, 2021
10.x
October 29, 2020
9.x
November 27, 2018
8.x
December 11, 2017
7.x
November 30, 2016
6.x
November 24, 2015
5.x and older versions
March 31, 2014


What does “supported version” mean?

When you use a supported version, you can get technical support for the given version. If your version is no longer supported, we’re not able to provide support even if you have a valid maintenance and we suggest that you upgrade to a supported version or, preferably, to the latest available version.

Version support policy

We always support the latest major version and previous two major versions.

7-day bug fixing policy

We fix bugs found in the latest published version of Kentico Xperience within seven business days. For the purpose of this policy, a bug is any defect that does not allow you to use an existing feature as described in the documentation and there is no suitable workaround. 

For each bug we find, we plant a tree.

Hotfixes

For fixed bugs, regular hotfixes are being released. If you are experiencing a major bug, we recommend that you apply the latest hotfix available for the respective Kentico Xperience  version you are using.

KENTICO XPERIENCE HOTFIXES >

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Should you have any query or want to report any issue, feel free to send us an email to support@kentico.com.