Premium support

Premium support is intended for customers who run mission-critical websites or work on projects with tight deadlines. It comes with a service-level agreement (SLA) that specifies a guaranteed response time.

Guaranteed help when you need it most

Premium support is an optional extension of the standard support provided as a part of a maintenance contract. It's available only to customers with a valid maintenance contract. If the maintenance contract expires, so does premium support.

Standard support.

  • 24/7 unlimited email questions
  • 24/7 unlimited phone calls
  • 24/7 toll-free support number
  • No response time guarantee

Premium support.

  • 24/7 unlimited email questions
  • 24/7 unlimited phone calls
  • 24/7 toll-free support number
  • Guaranteed response time

Interested in premium support?

Get a custom quote for premium support based on your needs.

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Should you have any query or want to report any issue, feel free to send us an email to support@kentico.com.